Last updated: October 2026
1. About Donations
AL-HAYAT WELFARE GROUP KANDHLA seeks support for its educational, welfare and community-service activities. Donations should be made voluntarily and only through payment details verified as official by the organisation.
2. Before Making a Donation
- Confirm the recipient and payment details before sending money.
- Enter the correct amount and payment reference.
- Keep your transaction receipt or payment confirmation.
- Contact us if you need confirmation that a payment was received.
3. Use of Donations
Donations will be used for the organisation's stated educational, welfare and community-service objectives, subject to applicable law, donor restrictions accepted by the organisation and relevant records.
4. Refund Requests
Please contact us promptly if you made a payment by mistake, paid twice, entered an incorrect amount or believe a transaction was unauthorised. Each request will be reviewed based on the circumstances, transaction records and applicable law.
A refund is not automatic for every donation. Approved refunds, where applicable, will generally be returned through the original payment method where feasible. Processing time may depend on the bank or payment provider.
5. How to Request a Refund
Please email us with the following information:
- Your name and contact details.
- Donation date and amount.
- Transaction ID or payment reference.
- Reason for the request.
Email: info@awgkandhla.org
Phone: +91 9105155152
For your security, do not email your UPI PIN, bank password, OTP, card PIN or other confidential authentication details.
6. Payment Errors and Unauthorised Transactions
If a payment was unauthorised or has not been credited correctly, contact your bank or payment provider promptly as well as notifying us. Bank or payment-provider dispute procedures may also apply.
7. Receipts and Records
Donation acknowledgements or receipts may be issued where applicable. Tax benefits or exemptions should not be assumed unless the organisation is legally eligible and the relevant requirements are met.
8. Policy Updates
This policy may be updated when our procedures or legal requirements change. The current version will be published on this page.
9. Contact Details
AL-HAYAT WELFARE GROUP KANDHLA
Moh. Islamnagar, Near Police Station, Kandhla,
Shamli, Uttar Pradesh – 247775, India.
Email: info@awgkandhla.org
Help email: alhayatkandhla@gmail.com